Fairness is critical. We want you to always be 100% satisfied. If this is ever not the case, just let us know within two weeks. Then, you won't have to pay anything or get your money back respectively. Without fuss or quibble. In many cases, you don't even have to return the goods; if you do, we cover the shipping costs.
Just let us know. You can reach us via the contact link. There, you find all information needed to contact us by telephone, post, fax, or form.
Memberships, just as with the Auditgarant, last one year. Thanks to the money-back guarantee, you can cancel your membership instantly and without having to pay anything within the first two weeks. After that, you can cancel your membership anytime (!) effect of the end of the year. If you wish to cancel your term or downgrade, you must do so at least 48 hours before the end of term. After exactly one year, membership is automatically extended by one year. We will remind you by email before the notice period expires.
Example: If you by Auditgarant on October 14th, 2015, your membership runs until October 13th, 2016. You can cancel your membership by October 11th, 2016; otherwise it will be extended for another year, i.e. until October 13th, 2017.
If you order via our online shop, shipping charges issued by delivery services will be charged separately.
We put a lot of effort into teaching materials such as video trainings, templates, or the Mindmailer. For we want you to acquire new knowledge quickly, easily, and with great pleasure. As preparing these documents is time-consuming and also expensive, we depend on being able to sell them.
Even though software and documents have the nice property of being easily copied, we do not want to grant the right to do so. Let us know if you need multiple copies; for yourself, your colleagues, or your employees. We will certainly find a solution which is also financially attractive to you.
We do not want the videos to be downloaded.
Right of Withdrawal
You have the right to withdraw from the contract within fourteen days without giving reason. The withdrawal period is fourteen days and commences on the day on which you or a pre-assigned third party other than the carrier has taken possession of the goods. To excercise your right of withdrawal, you must inform us (Johner Insitut GmbH) of your decision to withdraw from this contract by means of an unequivocal explanation (e.g. by letter sent by post or by email). For this, you can use the attached sample withdrawal form, which is, however, not mandatory.
Download withdrawal form
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you immediately and no later than fourteen days from the day of receipt of your withdrawal from this contract for all payments we received from you, including shipping costs (except for additional costs arising from your choosing a delivery method other than the low-cost standard delivery offered by us). For this reimbursement, we shall make use of the same method of payment that you used for the initial transaction, unless expressively agreed with you otherwise. In no case will you be charged for this refund.
We may withhold the reimbursement until we have received back the goods, or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back or hand over the goods to us immediately and in any case within fourteen days of the day on which we have been informed about the withdrawal from this contract. The time limit will have been observed if the goods have been dispatched within the time limit of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any depreciation of the goods if such depreciation was caused by handling which is not necessary to examine the goods' condition, properties, and functionality.
We have already mentioned that we compile documents to the best of our knowledge, and belief. We do not wish to give any further guarantees, for example in case we have made a content-related mistake, or in case the data medium or the programs / contents stored on the medium have caused damage to your computer. Of course, your right to return (see money-back guarantee) remains unaffected.
We hate spam just as much as you do. We therefore assure you that we do not under any circumstances pass your personal data to any third party. We store this data to process transactions with you. And we will delete them if you wish so. Further information on data protection on our website can be found in our data protection declaration.
Even if we cannot imagine how any troubles might occur, we still would like to agree on our regristred office in Konstanz to be place of fulfillment for all mutual performances of the contract / purchase. Likewise, the court in Konstanz would have jurisdiction.
So far, we have never had an unsatisfied customer. It is very important to us that it stays that way.
Christian Johner and the whole team of the institute
PS: I have compiled a list of our loyal customers for you.
General Terms and Conditions